Shipping policy
Shipping Policy
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after order confirmation.
Once your order has shipped, you will receive a confirmation email with tracking information.
During periods of high demand, processing times may experience slight delays.
Shipping Times
We currently ship exclusively within the United States 🇺🇸
Estimated delivery time after shipment:
United States: 6–12 business days
Delivery times are estimates and may vary depending on location, carrier, and possible logistics delays.
Shipping Costs
Shipping costs are calculated and displayed at checkout before completing your order.
Order Tracking
Once your order has shipped, you will receive a tracking number via email.
It may take 24 to 72 hours for tracking updates to become visible.
Customs, Duties, and Taxes
As shipments are made exclusively within the United States, customs duties or additional import taxes are not normally applicable.
Shipping Delays
We are not responsible for delays caused by:
- Carrier issues
- Weather conditions
- Incorrect or incomplete addresses
- Events beyond our control
Delivery times are estimates and are not guaranteed.
Incorrect or Incomplete Address
Please carefully verify your shipping address before completing your order.
If an order is returned due to an incorrect or incomplete address, Duskline will not be responsible for any reshipping costs.
Lost or Stolen Packages
Once the package has been handed over to the carrier, responsibility for delivery passes to the customer.
Duskline is not responsible for packages that are lost or marked as delivered by the carrier.
In such cases, we recommend contacting the carrier directly.
Order Changes
We cannot guarantee changes to orders once they have been processed or shipped.
If you need to make changes, please contact us as soon as possible.
Contact
For any questions regarding shipping, you can reach us at:
📧 wearduskline@gmail.com