Duskline Privacy Policy

Last updated: September 2026

Duskline operates this online store and website, including its content, tools, features, products, and related services (collectively, the “Services”), to provide customers with a simple and personalized shopping experience.

Duskline uses Shopify as its ecommerce platform, which helps us provide our Services and process customer information securely and efficiently.

This Privacy Policy explains how Duskline collects, uses, discloses, and protects personal information when you visit our website, place an order, use our Services, or communicate with us.

This Privacy Policy applies to customers and visitors in the United States. Where applicable federal, state, or local privacy laws provide additional rights or protections, those laws will apply.

1. Personal Information We Collect

For purposes of this Privacy Policy, “personal information” means information that identifies, relates to, describes, or could reasonably be associated with an individual or household, as defined by applicable law.

Depending on how you interact with our Services, we may collect the following categories of information:

• First and last name.

• Shipping and billing address.

• Email address.

• Phone number.

• Order and purchase information.

• Payment and transaction information.

• Communications you send to our customer service team.

• Information about products you view, add to your cart, or purchase.

• Device and browser information.

• IP address.

• Approximate location information derived from your IP address or device settings.

• Website browsing and interaction information.

• Cookie identifiers and similar online identifiers.

• Information relating to your preferences and interactions with our website.

• Other information you voluntarily provide to us.

We generally do not need to receive or store your full payment card information ourselves. Payment information may be processed by Shopify and/or third-party payment processors in connection with your purchase.

2. How We Collect Personal Information

We may collect personal information in several ways, including:

Directly from you

For example, when you:

• Place an order.

• Create or use an account, if available.

• Contact customer support.

• Subscribe to promotional communications.

• Submit information through forms on our website.

• Participate in promotions or other activities.

Automatically

When you visit or use our website, certain information may be collected automatically through cookies, pixels, analytics tools, and similar technologies.

This may include information about your device, browser, IP address, pages viewed, products viewed, referring website, and interactions with our Services.

From service providers and third parties

We may receive information from companies that help us operate our business, including Shopify, payment processors, shipping providers, analytics providers, advertising platforms, fraud-prevention services, and other technology providers.

3. How We Use Personal Information

We may use personal information for the following purposes:

• Process, fulfill, and deliver orders.

• Process payments and refunds.

• Provide customer service and respond to inquiries.

• Communicate with you about your orders, deliveries, returns, and other transactions.

• Operate, maintain, and improve our website and Services.

• Understand how customers use our website.

• Personalize or improve your shopping experience.

• Detect, investigate, and prevent fraud, abuse, and security incidents.

• Maintain the security and integrity of our Services.

• Send promotional and marketing communications where permitted by applicable law and in accordance with your preferences.

• Measure and improve advertising and marketing campaigns.

• Comply with legal, tax, accounting, and regulatory obligations.

• Establish, exercise, or defend legal claims.

• Carry out other purposes disclosed to you at the time information is collected or otherwise permitted by applicable law.

4. How We Disclose Personal Information

We may disclose personal information to companies and service providers that help us operate our business, including:

• Shopify, which provides our ecommerce platform and related services.

• Payment processors, which process transactions and payments.

• Shipping carriers and logistics providers, which help us fulfill and deliver orders.

• Technology and service providers, which provide hosting, security, customer support, fraud prevention, analytics, and other business services.

• Advertising and marketing providers, where applicable, to help us measure, deliver, and improve advertising and marketing campaigns.

• Professional advisors, such as legal, accounting, or financial providers, when necessary.

• Government authorities or other parties, when required by law or when reasonably necessary to protect our rights, customers, property, or Services.

• Business transaction parties, such as a purchaser or successor, in connection with a merger, acquisition, financing, sale of assets, or similar transaction.

We do not sell personal information for monetary consideration.

However, depending on the cookies, pixels, advertising technologies, and other services enabled on our website, we may disclose certain identifiers, internet activity information, or similar information to analytics or advertising providers. Under certain state privacy laws, this type of disclosure may be considered “sharing” or targeted advertising even if it is not a sale of personal information.

5. Shopify

Our online store is hosted and operated using Shopify.

Shopify may process personal information in connection with providing ecommerce, payment, security, hosting, analytics, and other services.

Shopify may also process certain information independently for its own purposes as described in Shopify’s applicable privacy policies.

For more information about how Shopify handles personal information, please review:

Shopify Privacy Policy

6. Cookies and Similar Technologies

We may use cookies, pixels, tags, and similar technologies to:

• Operate essential website functions.

• Remember preferences and shopping activity.

• Understand website traffic and usage.

• Measure website performance.

• Detect fraud and improve security.

• Analyze customer behavior.

• Measure and improve advertising campaigns.

• Deliver or support personalized advertising where applicable.

Depending on your location and applicable law, you may have the ability to manage certain cookie or data-sharing preferences through our website's privacy controls or cookie banner.

You may also be able to control certain cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality of our website.

7. Marketing Communications

If you provide your email address or otherwise opt in to receive promotional communications, we may send you marketing emails about products, offers, promotions, or other Duskline updates.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the message.

Transactional communications, such as order confirmations, shipping updates, refund notifications, and other messages necessary to provide the Services, may still be sent when permitted by law.

8. Your Privacy Rights

Depending on where you live and whether the applicable law applies to Duskline, you may have certain rights regarding your personal information.

These rights may include:

• The right to know or access personal information we collect about you.

• The right to request correction of inaccurate personal information.

• The right to request deletion of personal information, subject to legal exceptions.

• The right to obtain or receive certain personal information in a portable format.

• The right to opt out of the sale of personal information, where applicable.

• The right to opt out of certain sharing or processing for targeted advertising, where applicable.

• The right to limit certain uses or disclosures of sensitive personal information, where applicable.

• The right to withdraw consent where processing is based on consent.

• The right not to receive discriminatory treatment for exercising applicable privacy rights.

Not every right applies to every customer or in every state, and certain legal exceptions may apply.

9. California Privacy Rights

If you are a California resident and the California Consumer Privacy Act (CCPA), as amended, applies to Duskline, you may have additional rights regarding your personal information.

These may include rights to:

• Know what categories and specific pieces of personal information we collect, use, disclose, or sell, subject to applicable exceptions.

• Request deletion of personal information, subject to applicable exceptions.

• Request correction of inaccurate personal information.

• Opt out of the sale or sharing of personal information, where applicable.

• Limit certain uses and disclosures of sensitive personal information, where applicable.

• Receive equal treatment for exercising your privacy rights.

California residents may also have rights relating to targeted advertising and certain disclosures of personal information to third parties.

Because the CCPA applies only to businesses meeting specific legal requirements, these California-specific rights may not apply to every business or every customer.

10. How to Exercise Your Privacy Rights

To submit a privacy request or ask a question about how Duskline handles personal information, contact us at:

wearduskline@gmail.com

When submitting a request, please provide enough information for us to reasonably verify your identity and locate the relevant information.

We may need to request additional information to verify that you are the person making the request or are authorized to make the request.

We will respond to valid privacy requests within the time required by applicable law.

Where permitted by law, we may deny or limit a request when an applicable legal exception applies.

11. International Data Transfers

Duskline is based in Spain, and some of our service providers may operate or process information outside the United States.

As a result, personal information may be transferred to, stored in, or processed in countries other than the country where you reside.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

12. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide and maintain our Services.

• Complete transactions and fulfill orders.

• Maintain business and financial records.

• Comply with legal, tax, accounting, and regulatory obligations.

• Resolve disputes and enforce agreements.

• Detect and prevent fraud or security incidents.

• Exercise or defend legal claims.

The specific retention period may vary depending on the type of information and the purpose for which it was collected.

When personal information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal and business requirements.

13. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.

However, no method of transmitting or storing information over the Internet can be guaranteed to be completely secure.

14. Children's Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.

If you believe that a child has provided us with personal information, please contact us at wearduskline@gmail.com.

15. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, security, or content of third-party websites or services.

We encourage you to review the privacy policies of any third parties you interact with.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Services, technology, or applicable legal requirements.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.

If required by applicable law, we will provide additional notice of material changes.

17. Contact Us

If you have questions about this Privacy Policy or Duskline's privacy practices, you can contact us at:

Email: wearduskline@gmail.com

Mailing Address:

Duskline
Calle Pablo Picasso 16
07800 Ibiza
Balearic Islands
Spain