Return & Refund Policy

Last updated: September 2026

At Duskline, we want you to be satisfied with your purchase. If you need to return an item, please review the policy below.

1. 30-Day Return Policy

You may request a return within 30 days of the date your order was delivered.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be returned with its original packaging and tags, if applicable.

• Include proof of purchase or the original order information.

Items that have been used, damaged, altered, or returned in a condition that prevents them from being resold may not qualify for a refund, except where otherwise required by applicable law.

2. How to Request a Return

To request a return, please contact us at:

wearduskline@gmail.com

Please include:

• Your order number.

• The item you wish to return.

• The reason for the return.

All returns must be authorized by Duskline before being shipped. Please do not send an item back before receiving return instructions from us.

Once your return request has been approved, we will provide you with the applicable return instructions.

Returns sent without prior authorization may be refused or may experience delays in processing.

3. Return Shipping Costs

For returns due to change of mind, personal preference, fit, or any other reason not caused by a defect or mistake on our part, the customer is responsible for the return shipping costs.

If the item you received is defective, damaged, or incorrect, Duskline will cover the reasonable return shipping costs and will work with you to provide an appropriate resolution, such as a replacement or refund.

Original shipping charges are generally non-refundable, except where otherwise required by applicable law.

4. Return Address

Once your return has been approved, please send the item to the following address unless Duskline provides different written instructions:

Duskline – Returns
Calle Pablo Picasso 16, Apt 2-2
07800 Ibiza
Balearic Islands
Spain

The customer is responsible for ensuring that the returned package is properly addressed and shipped with an appropriate carrier.

We recommend using a shipping service that provides tracking or proof of delivery, as Duskline is not responsible for return packages that are lost in transit before reaching our return address.

5. Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If your item arrives damaged, defective, or different from what you ordered, please contact us at wearduskline@gmail.com, preferably within 48 hours of delivery, and include photographs or other relevant information when possible.

The 48-hour request is intended to help us resolve issues quickly and does not limit any rights or remedies you may have under applicable law.

Depending on the circumstances, Duskline may offer a replacement, refund, or other appropriate resolution.

6. Product Condition and Care

Products may not qualify for a return if the issue resulted from:

• Improper use.

• Improper care or maintenance.

• Accidental damage.

• Alteration or modification.

• Normal wear and tear.

• Damage occurring after delivery that was not caused by a manufacturing defect.

This does not limit any rights or remedies that cannot legally be waived under applicable law.

7. Items That Are Not Eligible for Return

The following items are generally not eligible for return:

• Items that have been used or damaged by the customer beyond what is reasonably necessary to inspect the product.

• Gift cards.

• Items specifically identified as final sale / non-returnable before purchase.

Where applicable law provides a consumer with a right to return or obtain a refund, that law will apply.

8. Exchanges

We do not currently offer direct exchanges.

If you need a different product or size, you may request a return of the original item in accordance with this policy and place a new order separately.

9. Refunds

Once your returned item is received, we will inspect it to determine whether it meets the applicable return requirements.

If the return is approved, your refund will be issued to the original payment method within 7 business days after the return has been approved.

Your bank, credit card issuer, or payment provider may require additional time to process and post the refund to your account.

If your return does not meet the applicable requirements, we will notify you and explain the reason for the decision.

Refunds are not issued until the returned item has been received and inspected, except where otherwise required by applicable law.

10. Questions About Returns

If you have any questions about our Return & Refund Policy, please contact us at:

wearduskline@gmail.com

11. Applicable Laws

This Return & Refund Policy is intended for customers in the United States.

Nothing in this policy is intended to limit, waive, or exclude any rights, warranties, remedies, or protections that you may have under applicable federal, state, or local law.

If any provision of this policy conflicts with a mandatory requirement of applicable law, the applicable law will control.

Duskline reserves the right to update this policy from time to time. The version in effect at the time of your purchase will generally apply to that purchase, except where applicable law requires otherwise.